Madrid Guidebook
El Escorial and Valley of the Fallen tour
Please note: tours are offered in Spanish and English only.
Getting in: show your pass to the tour guide on arrival.
Hours of Operation
Tour departs 08:45AM, returns 2PM
April – October 31st: Tuesday to Sunday
November – March 31st: Wednesday, Friday, Saturday and Sunday.
Closings & Holidays
Mondays, Tuesdays and Thursdays.
National holidays.
Reservations required
To book your spot on the tour please email [email protected] or call +34 911710393.
Phone
Getting there
Address
Calle Ferraz 3
Madrid, 28008
ES
Madrid sightseeing Segway tour by night
Getting in: simply show your pass at the meeting point and you’re ready to ride!
Please note: riders must be a minimum of 10 years old and weigh at least 30kg.
Hours of Operation
Daily: 8PM
Closings & Holidays
The tour doesn’t run on Christmas Day.
Getting there
Address
Calle de Santiago 18
Madrid, 28013
ES
Madrid hop-on hop-off bus tour
For more information, visit the Madrid hop-on hop-off bus tour website.
Madrid hop-on hop-off bus tour tickets help
Ask our help team if you have any questions.
Getting in: show your pass to the welcome agent at any stop on either bus route.
Please check the official bus route map to see all the locations where you can board the bus for route 1 or route 2.
Hours of Operation
Daily:
March – October: 9AM-10PM
November – February: 10AM-6PM
Buses depart approximately every 8-9 minutes in high season and every 14-15 minutes in low season.
Closings & Holidays
Christmas Day and New Year’s Day.
Getting there
Address
C.Gran Vía 84
Madrid, 28013
ES
Segway tapas tour of Madrid
Getting in: simply show your pass at the meeting point and you’re ready to ride!
Please note: riders must be a minimum of 10 years old and 30kg.
Hours of Operation
Daily: tours run at 1PM and 7PM.
Closings & Holidays
The tour doesn’t run on Christmas Day.
Reservations required
Please go to Wonder Tours shop to book the next available tour.
Please note: this experience is only included in the Explorer Pass. If you have an All-Inclusive Pass, you will not be able to access it.
Getting there
Address
Calle de Santiago 18,
Madrid, 28013
ES
Flamenco Show and Tapas Menu at Torres Bermejas
For more information please see the Torres Bermejas website.
Getting in
Just arrive at the venue, 30 minutes before the start of the show you have booked a table for, and present your vaild pass(es).
Hours of Operation
Daily: 3PM, 7PM and 9PM (please arrive 30 minutes before the show begins)
Closings & Holidays
24th – 31st December
Reservations required
To make a booking, please call/send a WhatsApp to +34 690909358 or send an email to [email protected].
Simply include your name and number of seats you'd like to reserve, and don't forget to mention that you are a Go City customer!
Phone
Getting there
Address
Calle de Mesonero Romanos 11
Madrid, 28013
The Murder by the Royal Palace
For more information, visit the Solve a Mystery website.
Murder at the Royal Palace tickets help
Ask our help team if you have any questions.
Getting in: simply show your pass at the counter at the pick-up point (see Getting There) and you'll be given everything you need to solve the mystery!
All mysteries are for a minimum of two (2) passholders and a maximum of four (4) passholders - there is only one mystery per group.
Hours of Operation
Daily: 9AM – 5PM
Closings & Holidays
Closed on public holidays.
Getting there
Address
Calle Santiago 18
Madrid, 28013
ES
Retiro Park Segway tour
Getting in: simply show your pass at the meeting point and you’re ready to ride!
Please note: riders must be a minimum of 10 years old and weigh at least 30kg.
This experience is only included in the Explorer Pass. If you have an All-Inclusive Pass, you will not be able to access it.
Hours of Operation
Daily: tours run at 10AM, 12PM, 4PM and 6PM.
Closings & Holidays
There are no tours on Christmas Day.
Getting there
Address
Calle de Santiago 18,
Madrid, 28013
ES
Prado Museum guided tour
For more information, visit the Prado Museum guided tour website.
Getting in: show your pass to the guide at the meeting point. Please arrive 15 minutes before your time slot.
Hours of Operation
English tours
9:45AM on Mondays, Wednesdays, Fridays & Saturdays.
Spanish tours
9:45AM on Mondays, Wednesdays, Thursdays, Fridays & Saturdays.
4:15PM on Tuesdays, Thursdays & Saturdays
(All tours last approximately two hours)
Closings & Holidays
Unavailable on Sundays, January 1st, May 25th and December 25th.
Reservations required
Book your spot at least 24 hours in advance by following this link for English tours, and this link for Spanish tours. Select your preferred date and time and enter your pass number(s). You will need to enter your credit card details, however, you'll not be charged unless you fail to turn up without cancelling 24 hours before the tour departs.
If you need to change or cancel your booking, please send an email to [email protected] or call +34 91 129 34 83. It is important that you receive your cancellation confirmation via email before 24 hours of your tour/attraction visit. If you fail to cancel and do not show up for your booking slot, your pass will still be redeemed, and you will lose one of your pass choices.
Website
Phone
Getting there
Address
Statue of Velazquez, on the side of the Museum, in Paseo del Prado s/n.
Madrid, 28014
ES
Parque del Retiro and Cibeles Palace tour
For more information visit the Amigo Tours website.
Getting in: present your pass and booking information to the tour guide at the meeting point.
Hours of Operation
Tuesday, Wednesday, Saturday and Sunday: 12PM
Closings & Holidays
December 24, 25 and 31
January 1
Reservations required
Book your spot at least 24 hours in advance by following this link. Select your preferred date and time and enter your pass number(s). You will need to enter your credit card details, however, you'll not be charged unless you fail to turn up without canceling 24 hours before the tour departs.
If you need to change or cancel your booking, please send an email to [email protected] or call +34 91 129 34 83. It is important that you receive your cancellation confirmation via email 24 hours before your tour/attraction visit. If you fail to cancel and do not show up for your booking slot, your pass will still be redeemed, and you will lose one of your pass choices.
Website
Phone
Getting there
Address
Meet in front of the main entrance of:
Plaza Cibeles,
Madrid, 28014
ES
Museo Lázaro Galdiano
Getting in: please show your pass on arrival.
Hours of Operation
Please visit the attraction website for the most recent opening hours.
Getting there
Address
C/ Serrano, 122
Madrid, 28006
ES
Madrid highlights tour
For more information, visit the Madrid highlights tour website.
Madrid highlights tour tickets help
Ask our help team if you have any questions.
Getting in: just show your pass at the ticket office.
Hours of Operation
Tours run at 9AM. Check in is 15 minutes before departure.
Until March 31: Monday, Thursday, Friday and Sunday
April 1, 2023 – March 31, 2024:
April – October : Monday, Wednesday, Friday & Saturday
November – March 2024: Monday, Wednesday & Saturday
Closings & Holidays
Tuesday
Christmas Day and New Year’s Day.
Reservations required
Reservations are not normally required, but we recommend you email [email protected] with your preferred dates to avoid disappointment.
If you need to change or cancel your booking, please send an email to to [email protected] or call by phone to +34 93 317 64 54. It is important that you receive your cancellation confirmation via email before 24 hours of your tour/attraction visit. If you fail to cancel and do not show up for your booking slot, your pass will still be redeemed, and you will lose one of your pass choices.
Getting there
Address
San Nicolás 15
(Next to Plaza de Ramales)
Madrid, 28013
ES
Bernabeu Stadium Tour
Getting in: show the tour QR code (you'll receive this in your tour booking confirmation email) at the access control turnstiles of the Tour Bernabéu, located at Stadium Tower C (where Paseo de la Castellana meets Rafael Salgado street).
Please note: there are some restricted areas of the stadium due to the construction:
- Some of the places cannot be temporarily visited like the pitch,
- the presidential box,
- the first team dressing room,
- the tunnel through which the players enter
- The press room
Hours of Operation
Monday-Saturday: 9.30AM-7PM
Sundays and public holidays: 10AM-6.30PM
Closings & Holidays
December 25 and January 1
Reservations required
Book your slot on the Amigo Tours website. You will be sent a QR code at least 24 hours before your tour that you'll use to access the stadium.
Your QR code will be sent at least 24 hours before the selected date and time. Download this QR on your phone and show it at the access control turnstiles of the Tour Bernabéu.
If you need to change or cancel your booking, please send an email to [email protected] or call +34 91 129 34 83. It is important that you receive your cancellation confirmation via email before 24 hours of your tour/attraction visit. If you fail to cancel and do not show up for your booking slot, your pass will still be redeemed, and you will lose one of your pass choices.
Website
Phone
Getting there
Address
Av. de Concha Espina, 1
Madrid, 28036
ES
Reina Sofía Museum guided tour
For more information visit the Amigo Tours website.
Getting in: present your pass and booking information to your guide at the meeting point.
Meet your guide beside the tall statue by the steps to the main entrance, Calle de Santa Isabel 52.
Hours of Operation
Monday, Wednesday, Friday and Saturday: 12.45PM
Tour duration: 1 hour 15 minutes
Closings & Holidays
December 24, 25, 31
January 1
Reservations required
Book your spot at least 24 hours in advance by following this link. Select your preferred date and time and enter your pass number(s). You will need to enter your credit card details, however you'll not be charged unless you fail to turn up without cancelling 24 hours before the tour departs.
If you need to change or cancel your booking, please send an email to [email protected] or call +34 91 129 34 83. It is important that you receive your cancellation confirmation via email before 24 hours of your tour/attraction visit. If you fail to cancel and do not show up for your booking slot, your pass will still be redeemed, and you will lose one of your pass choices.
Website
Phone
Getting there
Address
Meet beside the tall statue by the steps to the main entrance,
Calle de Santa Isabel 52,
Madrid, 28012
ES
Las Ventas Experience
Getting in: please show your pass on arrival.
Hours of Operation
Until June 4:
Daily: 10AM - 5PM
Last entrance with audioguide at 4PM
from June 5:
Daily: 10AM - 7PM
Last entrance with audioguide at 6PM
*Days with bullfight shows last entrance is 4PM.
Getting there
Address
Plaza de Toros de Las Ventas, Calle Alcala, 237
Madrid, 28028
ES
Madrid Royal Palace tour
For more information visit the Amigo Tours website.
Getting in: present your pass and booking information to your guide at the meeting point.
Meet your guide beside the statue of Isabel II, in Plaza Isabel II.
Hours of Operation
Monday, Wednesday and Friday: 2:45PM
Tuesday and Thursday: 9:30AM
Saturday: 9:30AM and 2:45PM
Please see the Amigo Tours website for the most up-to-date hours and available dates.
Closings & Holidays
The tour doesn’t run on Sundays or on December 24, 25 and 31, and January 1.
Reservations required
Book your spot at least 24 hours in advance by following this link. Select your preferred date and time and enter your pass number(s). You will need to enter your credit card details, however you'll not be charged unless you fail to turn up without cancelling 24 hours before the tour departs.
Website
Phone
Getting there
Address
Meet beside the statue of Isabel II
Plaza de Isabel II
Madrid, 28013
ES
Madrid sightseeing Segway tour
Please note
Riders must be a minimum of 10 years old and weigh at least 30kg.
Getting in
Simply show your pass at the meeting point and you’re ready to ride!
Hours of Operation
Daily: tours run at 10AM, 12PM, 4PM and 6PM.
Closings & Holidays
The tour doesn’t run on Christmas Day.
Reservations required
Please go to Wonder Tours shop to book the next available tour.
Please note: this experience is only included in the All Inclusive Pass. If you have an Explorer Pass, you will not be able to access it.
Getting there
Address
Calle de Santiago 18,
Madrid, 28013
ES
Madrid Guided tour at Sunset
For more information visit the Amigo Tours website.
Getting in: present your pass and booking information to your guide at the meeting point.
Meet your guide beside the statue of Isabel II, in Plaza Isabel II.
Hours of Operation
Tuesday and Thursday: 6PM
Tour duration: 3 hours
Reservations required
Book your spot at least 24 hours in advance by following this link. Select your preferred date and time and enter your pass number(s). You will need to enter your credit card details, however you'll not be charged unless you fail to turn up without cancelling 24 hours before the tour departs.
Alternatively, book by emailing [email protected] or calling +34 911293483. Please include your pass number in the email.
Website
Phone
Getting there
Address
Meet beside the statue of Isabel II:
Plaza de Isabel II,
Madrid, 28013
ES
Museo Nacional Thyssen-Bornemisza
Getting in: please show your pass on arrival.
Hours of Operation
Please visit the attraction website for information about this attraction
Getting there
Address
Paseo del Prado, 8
Madrid, 28014
ES
MAPFRE Foundation Art Exhibitions
For more information, visit the MAPFRE Foundation website.
Getting in: just show your pass at the front desk.
Hours of Operation
Monday: 2PM – 8PM
Tuesday – Saturday: 11AM – 8PM
Sunday: 11AM – 7PM
Closings & Holidays
New Year’s Day, January 6, Christmas Day.
Getting there
Address
Paseo de Recoletos 23
Madrid, 28004
ES
Chocolate and churros Segway tour
Churros and chocolate Segway tour tickets help
Ask our help team if you have any questions.
Getting in: simply show your pass at the meeting point and you’re ready to ride!
Please note: riders must be a minimum of 10 years old and 30kg.
Hours of Operation
Daily: tours run at 10AM, 12PM, 4PM and 6PM.
Closings & Holidays
The tour doesn’t run on Christmas Day.
Reservations required
Please go to Wonder Tours shop to book the next available tour.
Getting there
Address
Calle de Santiago 18,
Madrid, 28013
ES
Madrid electric bike tour by night
Getting in: simply show your pass at the meeting point and you’re ready to ride!
Hours of Operation
Daily: 7PM
Closings & Holidays
There is no tour on Christmas Day.
Reservations required
Please go to Wonder Tours shop to book the next available tour. Riders must be a minimum of 10 years old and 30kg.
Please note: this experience is only included in the Explorer Pass. If you have an All-Inclusive Pass, you will not be able to access it.
Phone
Getting there
Address
Calle de Santiago 18,
Madrid, 28013
ES
Flamenco Show with drink in Torres Bermejas
Getting in: please show your pass on arrival.
Hours of Operation
Monday - Sunday: 5PM, 7PM and 9PM.
Please visit the attraction website for the most up-to-date opening hours.
Reservations required
To make a booking, please call/send a WhatsApp to +34 690909358 or send an email to [email protected]. Simply include your name and number of seats you'd like to reserve, and don't forget to mention that you are a Go City customer!
Phone
Getting there
Address
Calle de Mesonero Romanos, 11
Madrid, 28013
ES
Self-guided Toledo tour
For more information, visit the Self-guided Toledo tour website, email [email protected] or call 34 616362599.
Getting in
Arrive at the VPT Tours office at your booked departure time and show your pass in the office.
Please note: tours are available in both English and Spanish.
Hours of Operation
Daily: departures from Madrid at 8:30AM and 10:00AM, return from Toledo at 4:30PM
Closings & Holidays
The tour doesn’t operate on national holidays.
Reservations required
To book your Toledo tour, email [email protected] stating your preferred date, departure time and return time (1PM, 4.30PM or 7PM).
Phone
Getting there
Address
Calle Ferraz 3
Madrid, 28008
ES
Museo de Cera (Wax Museum)
Getting in: please show your pass at the museum gate for entry.
Check the Museum of Wax's website for up-to-date opening times.
Hours of Operation
Please visit the Museum of Wax's website for up-to-date opening hours.
Getting there
Address
Paseo de Recoletos, 41
Madrid, 28004
ES