Madrid Guidebook
El Escorial and Valley of the Fallen tour
Please note: tours are offered in Spanish and English only.
Getting in: show your pass to the tour guide on arrival.
Hours of Operation
Tour departs 08:45AM, returns 2PM
April – October 31st: Tuesday to Sunday
November – March 31st: Wednesday, Friday, Saturday and Sunday.
Closings & Holidays
Mondays, Tuesdays and Thursdays.
National holidays.
Reservations required
To book your spot on the tour please email [email protected] or call +34 911710393.
Phone
Getting there
Address
Calle Ferraz 3
Madrid, 28008
ES
Madrid hop-on hop-off bus tour
For more information, visit the Madrid hop-on hop-off bus tour website.
Madrid hop-on hop-off bus tour tickets help
Ask our help team if you have any questions.
Getting in: show your pass to the welcome agent at any stop on either bus route.
Please check the official bus route map to see all the locations where you can board the bus for route 1 or route 2.
Hours of Operation
Daily:
March – October: 9AM-10PM
November – February: 10AM-6PM
Buses depart approximately every 8-9 minutes in high season and every 14-15 minutes in low season.
Closings & Holidays
Christmas Day and New Year’s Day.
Getting there
Address
C.Gran Vía 84
Madrid, 28013
ES
Flamenco Show and Tapas Menu at Torres Bermejas
For more information please see the Torres Bermejas website.
Getting in
Just arrive at the venue, 30 minutes before the start of the show you have booked a table for, and present your vaild pass(es).
Hours of Operation
From November 1:
Daily: 5PM (please arrive 30 minutes before the show begins)
Friday, Saturday, Sunday: 3PM (please arrive 30 minutes before the show begins)
Closings & Holidays
24th – 31st December
Reservations required
To make a booking, please call/send a WhatsApp to +34 690909358 or send an email to [email protected].
Simply include your name and number of seats you'd like to reserve, and don't forget to mention that you are a Go City customer!
Phone
Getting there
Address
Calle de Mesonero Romanos 11
Madrid, 28013
The Murder by the Royal Palace
For more information, visit the Solve a Mystery website.
Murder at the Royal Palace tickets help
Ask our help team if you have any questions.
Getting in: simply show your pass at the counter at the pick-up point (see Getting There) and you'll be given everything you need to solve the mystery!
All mysteries are for a minimum of two (2) passholders and a maximum of four (4) passholders - there is only one mystery per group.
Hours of Operation
Daily: 9AM – 5PM
Closings & Holidays
Closed on public holidays.
Getting there
Address
Calle Santiago 18
Madrid, 28013
ES
Prado Museum guided tour
For more information, visit the Prado Museum guided tour website.
Getting in: show your pass to the guide at the meeting point. Please arrive 15 minutes before your time slot.
Hours of Operation
English tours
9:45AM on Mondays, Wednesdays, Fridays & Saturdays.
Spanish tours
9:45AM on Mondays, Wednesdays, Thursdays, Fridays & Saturdays.
4:15PM on Tuesdays, Thursdays & Saturdays
(All tours last approximately two hours)
Closings & Holidays
Unavailable on Sundays, January 1st, May 25th and December 25th.
Reservations required
Book your spot at least 24 hours in advance by following this link.
Select your preferred language, date and time and enter your pass number(s). You will need to enter your credit card details, however, you'll not be charged unless you fail to turn up without cancelling 24 hours before the tour departs.
If you need to change or cancel your booking, please send an email to [email protected] or call +34 91 129 34 83. It is important that you receive your cancellation confirmation via email before 24 hours of your tour/attraction visit. If you fail to cancel and do not show up for your booking slot, your pass will still be redeemed, and you will lose one of your pass choices.
Website
Phone
Getting there
Address
Statue of Velazquez, on the side of the Museum, in Paseo del Prado s/n.
Madrid, 28014
ES
Parque del Retiro and Cibeles Palace tour
For more information visit the Amigo Tours website.
Getting in: present your pass and booking information to the tour guide at the meeting point.
Hours of Operation
June 1 to August 31
Saturday: 12PM
September 1 to October 31
Wednesday and Saturday: 12PM
November 1 to March 31
Saturday: 12PM
April 1 to May 31
Wednesday and Saturday: 12PM
Closings & Holidays
December 24, 25 and 31
January 1
Reservations required
Book your spot at least 24 hours in advance by following this link. Select your preferred language (English or Spanish), date and time and enter your pass number(s). You will need to enter your credit card details, however, you'll not be charged unless you fail to turn up without canceling 24 hours before the tour departs.
If you need to change or cancel your booking, please send an email to [email protected] or call +34 91 129 34 83. It is important that you receive your cancellation confirmation via email 24 hours before your tour/attraction visit. If you fail to cancel and do not show up for your booking slot, your pass will still be redeemed, and you will lose one of your pass choices.
Website
Phone
Getting there
Address
Meet in front of the main entrance of:
Plaza Cibeles,
Madrid, 28014
ES
Museo Lázaro Galdiano
Getting in: please show your pass on arrival.
Hours of Operation
Please visit the attraction website for the most recent opening hours.
Usual visiting hours
· Tuesday to Sunday, open from 9:30AM to 3PM
· Agony in the Garden admission: Tuesday to Sunday, 10:30AM to 2:30PM
Closings & Holidays
Closed every Monday.
August 15, December 24, 25 and 31, 2024.
Getting there
Address
C/ Serrano, 122
Madrid, 28006
ES
Madrid highlights: Walking & Bus Tour
For more information, visit the Madrid highlights tour website.
Madrid highlights tour tickets help
Ask our help team if you have any questions.
Getting in: just show your pass at the ticket office.
Hours of Operation
21st March 2024 – 31st October 2025
Tuesday, Wednesday, Friday & Saturday at 9AM
Please arrive 15 minutes before departure time.
Closings & Holidays
Monday, Thursday and Sunday
December 25th, January 1st
Reservations required
Reservations are not normally required, but we recommend you email [email protected] with your preferred dates to avoid disappointment.
If you need to change or cancel your booking, please send an email to to [email protected] or call by phone to +34 93 317 64 54. It is important that you receive your cancellation confirmation via email before 24 hours of your tour/attraction visit. If you fail to cancel and do not show up for your booking slot, your pass will still be redeemed, and you will lose one of your pass choices.
Getting there
Address
San Nicolás 15
(Next to Plaza de Ramales)
Madrid, 28013
ES
Reina Sofía Museum guided tour
For more information visit the Amigo Tours website.
Getting in: present your pass and booking information to your guide at the meeting point.
Meet your guide beside the tall statue by the steps to the main entrance, Calle de Santa Isabel 52.
Hours of Operation
Monday, Wednesday, Friday and Saturday: 12.45PM
Tour duration: 1 hour 15 minutes
Closings & Holidays
December 24, 25, 31
January 1
Reservations required
Book your spot at least 24 hours in advance by following this link. Select your preferred language (English or Spanish), date and time and enter your pass number(s). You will need to enter your credit card details, however you'll not be charged unless you fail to turn up without cancelling 24 hours before the tour departs.
If you need to change or cancel your booking, please send an email to [email protected] or call +34 91 129 34 83. It is important that you receive your cancellation confirmation via email before 24 hours of your tour/attraction visit. If you fail to cancel and do not show up for your booking slot, your pass will still be redeemed, and you will lose one of your pass choices.
Website
Phone
Getting there
Address
Meet beside the tall statue by the steps to the main entrance,
Calle de Santa Isabel 52,
Madrid, 28012
ES
Las Ventas Experience
Getting in: please show your pass on arrival.
Hours of Operation
Until June 4:
Daily: 10AM - 5PM
Last entrance with audioguide at 4PM
from June 5:
Daily: 10AM - 7PM
Last entrance with audioguide at 6PM
*Days with bullfight shows last entrance is 4PM.
Getting there
Address
Plaza de Toros de Las Ventas, Calle Alcala, 237
Madrid, 28028
ES
Madrid Royal Palace tour
For more information visit the Amigo Tours website.
Getting in: present your pass and booking information to your guide at the meeting point.
Meet your guide beside the statue of Isabel II, in Plaza Isabel II.
Hours of Operation
Monday, Wednesday and Friday: 2:45PM
Tuesday and Thursday: 9:30AM
Saturday: 9:30AM and 2:45PM
Please see the Amigo Tours website for the most up-to-date hours and available dates.
Closings & Holidays
The tour doesn’t run on Sundays or on December 24, 25 and 31, and January 1.
Reservations required
Book your spot at least 24 hours in advance by following this link. Select your preferred date and time and enter your pass number(s). You will need to enter your credit card details, however you'll not be charged unless you fail to turn up without cancelling 24 hours before the tour departs.
Website
Phone
Getting there
Address
Meet beside the statue of Isabel II
Plaza de Isabel II
Madrid, 28013
ES
Madrid sightseeing Segway tour
Please note
Riders must be a minimum of 10 years old and weigh at least 30kg.
Getting in
Please visit the Wonder Tours shop to book your spot on an available tour, prior booking online/ by email/ phone is unavailable for this tour.
Then when its time for your tour, just show your pass to the guide and you're ready to roll!
Hours of Operation
Daily: tours run at 10AM, 12PM, 4PM and 6PM.
Closings & Holidays
The tour doesn’t run on Christmas Day.
Getting there
Address
Calle de Santiago 18,
Madrid, 28013
ES
Madrid Guided tour at Sunset
For more information visit the Amigo Tours website.
Getting in: present your pass and booking information to your guide at the meeting point.
Meet your guide beside the statue of Isabel II, in Plaza Isabel II.
Hours of Operation
Tuesday and Thursday: 6PM
Tour duration: 3 hours
Reservations required
Book your spot at least 24 hours in advance by following this link. Select your preferred language (Enlish or Spanish), date and time and enter your pass number(s). You will need to enter your credit card details, however you'll not be charged unless you fail to turn up without cancelling 24 hours before the tour departs.
Alternatively, book by emailing [email protected] or calling +34 911293483. Please include your pass number in the email.
Website
Phone
Getting there
Address
Meet beside the statue of Isabel II:
Plaza de Isabel II,
Madrid, 28013
ES
Museo Nacional Thyssen-Bornemisza
Getting in: please show your pass on arrival.
Hours of Operation
Please visit the attraction website for information about this attraction.
Getting there
Address
Paseo del Prado, 8
Madrid, 28014
ES
MAPFRE Foundation Art Exhibitions
For more information, visit the MAPFRE Foundation website.
Getting in: just show your pass at the front desk.
Hours of Operation
Monday (except holidays): 2PM – 8PM
Tuesday - Saturday: 11AM – 8PM
Sunday and public holidays: 11AM – 7PM
Last entry is 30 minutes before closing.
Closings & Holidays
December 24th and 31st: 11AM - 3PM
December 25th: closed
January 5th: 11AM - 3PM
January 1st and 6th: closed
Getting there
Address
Paseo de Recoletos 23
Madrid, 28004
ES
Flamenco Show with drink in Torres Bermejas
Getting in: please show your pass on arrival.
Hours of Operation
Monday - Sunday: 5PM, 7PM and 9PM.
Please visit the attraction website for the most up-to-date opening hours.
Reservations required
To make a booking, please call/send a WhatsApp to +34 690909358 or send an email to [email protected]. Simply include your name and number of seats you'd like to reserve, and don't forget to mention that you are a Go City customer!
Please note: the flamenco place will be closed for renovation from the June 24th to July 7th so you won't be able to book during that period.
Phone
Getting there
Address
Calle de Mesonero Romanos, 11
Madrid, 28013
ES
Self-guided Toledo tour
For more information, visit the Self-guided Toledo tour website, email [email protected] or call 34 616362599.
Getting in
Arrive at the VPT Tours office at your booked departure time and show your pass in the office.
Please note: tours are available in both English and Spanish.
Hours of Operation
There are two daily departures from Madrid:
- 8:30AM – with this option you can choose a return time of either 1:45PM or 4:30PM. (This will be selected before departure - you cannot change the return time once in Toledo)
- 10AM – with this option, there is a single return time at 4:30PM.
- On weekends there is an extra departure at 3PM, with a return time at 6:45PM.
Closings & Holidays
The tour doesn’t operate on national holidays.
Reservations required
To book your Toledo tour, email [email protected] stating your preferred date.
There are two daily departures from Madrid:
- 8:30AM – with this option you can choose a return time of either 1:45PM or 4:30PM. (This will be selected before departure - you cannot change the return time once in Toledo)
- 10AM – with this option, there is a single return time at 4:30PM.
- On weekends there is an extra departure at 3PM, with a return time at 6:45PM.
Phone
Getting there
Address
Calle Ferraz 3
Madrid, 28008
ES
Museo de Cera (Wax Museum)
Getting in: please show your pass at the museum gate for entry.
Check the Museum of Wax's website for up-to-date opening times.
Hours of Operation
Please visit the Museum of Wax's website for up-to-date opening hours.
Getting there
Address
Paseo de Recoletos, 41
Madrid, 28004
ES
Bike Rental Madrid
For more information please see the Naturanda website.
Getting your bike
Just head to the Naturanda office in Madrid and show your pass to pick up a bike.
Please note: you'll be asked to leave a form of ID as a security deposit for the bikes.
Pick up store: Plaza de España, 9, Moncloa – Aravaca, 28008, Madrid
Hours of Operation
Pick your bike up from the Naturanda office daily from 8:30AM - 8PM
Getting there
Address
Naturanda ́s office
Plaza de España, 9
Moncloa – Aravaca, 28008
Madrid
Small Group Madrid Bike Tour With Churros and Chocolate
For more details, head to the official website.
Getting in: once you've booked your spot on the tour, head to the meeting point where your guide will be holding an orange ExperienceFirst sign.
Hours of Operation
10AM Thursday, Sunday and Monday
Closings & Holidays
Tuesday, Wednesday, Friday and Saturday
Reservations required
Please follow this link to book your spot on the tour.
Website
Getting there
Address
Outside the 100 Montaditos of Calle de la Montera 34
Madrid ,
Highlights of Madrid Walking Tour
For more details, head to the official website.
Getting in: once you've made your reservation, meet your guide at the meeting point where they'll be holding an orange ExperienceFirst sign. Be sure to show your booking confirmation and your pass to join the tour.
Hours of Operation
9AM every Tuesday, Wednesday, Friday and Saturday
Closings & Holidays
Closed on Sunday, Monday and Thursday
Reservations required
Follow this link to book your spot on the tour.
Website
Getting there
Address
Outside the Heladeria Palazzo in Puerta del Sol 11
Madrid ,