Madrid Guidebook

El Escorial and Valley of the Fallen tour

Please note: tours are offered in Spanish and English only.

Getting in: show your pass to the tour guide on arrival. 

Hours of Operation

Tour departs 08:45AM, returns 2PM
April – October 31st: Tuesday to Sunday
November – March 31st: Wednesday, Friday, Saturday and Sunday.

Closings & Holidays

Mondays, Tuesdays and Thursdays.

National holidays.

Reservations required

To book your spot on the tour please email [email protected] or call +34 911710393.

Phone

+34 911710393

Getting there

Address

Calle Ferraz 3

Madrid, 28008

ES

Madrid hop-on hop-off bus tour

For more information, visit the Madrid hop-on hop-off bus tour website.

Madrid hop-on hop-off bus tour tickets help

Ask our help team if you have any questions.

Getting in: show your pass to the welcome agent at any stop on either bus route.

Please check the official bus route map to see all the locations where you can board the bus for route 1 or route 2.

Hours of Operation

Daily: 

March – October: 9AM-10PM 

November – February: 10AM-6PM

Buses depart approximately every 8-9 minutes in high season and every 14-15 minutes in low season.

Closings & Holidays

Christmas Day and New Year’s Day.

Getting there

Address

C.Gran Vía 84

Madrid, 28013

ES

Flamenco Show and Tapas Menu at Torres Bermejas

For more information please see the Torres Bermejas website.

Getting in

Just arrive at the venue, 30 minutes before the start of the show you have booked a table for, and present your vaild pass(es). 

Hours of Operation

Daily: 3PM, 7PM and 9PM (please arrive 30 minutes before the show begins)

Closings & Holidays

24th – 31st December

Reservations required

To make a booking, please call/send a WhatsApp to +34 690909358 or send an email to [email protected].

Simply include your name and number of seats you'd like to reserve, and don't forget to mention that you are a Go City customer!

Phone

To make a booking, please call/send a WhatsApp to +34 690909358 or send an email to [email protected]. Simply include your name and number of seats you'd like to reserve, and don't forget to mention that you are a Go City customer!

Getting there

Address

Calle de Mesonero Romanos 11

Madrid, 28013

The Murder by the Royal Palace

For more information, visit the Solve a Mystery website

Murder at the Royal Palace tickets help

Ask our help team if you have any questions. 

Getting in: simply show your pass at the counter at the pick-up point (see Getting There) and you'll be given everything you need to solve the mystery! 

All mysteries are for a minimum of two (2) passholders and a maximum of four (4) passholders - there is only one mystery per group.

Hours of Operation

Daily: 9AM – 5PM

Closings & Holidays

Closed on public holidays. 

Getting there

Address

Calle Santiago 18

Madrid, 28013

ES

Prado Museum guided tour

For more information, visit the Prado Museum guided tour website.

Getting in: show your pass to the guide at the meeting point. Please arrive 15 minutes before your time slot.

Hours of Operation

English tours
9:45AM on Mondays, Wednesdays, Fridays & Saturdays. 

Spanish tours
9:45AM on Mondays, Wednesdays, Thursdays, Fridays & Saturdays.  
4:15PM on Tuesdays, Thursdays & Saturdays 
(All tours last approximately two hours)

Closings & Holidays

Unavailable on Sundays, January 1st, May 25th and December 25th.

Reservations required

Book your spot at least 24 hours in advance by following this link for English tours, and this link for Spanish tours. Select your preferred date and time and enter your pass number(s). You will need to enter your credit card details, however, you'll not be charged unless you fail to turn up without cancelling 24 hours before the tour departs.

If you need to change or cancel your booking, please send an email to [email protected] or call +34 91 129 34 83. It is important that you receive your cancellation confirmation via email before 24 hours of your tour/attraction visit. If you fail to cancel and do not show up for your booking slot, your pass will still be redeemed, and you will lose one of your pass choices.

Website

fareharbor.com/embeds/book/amigotoursspain/items/187687/calendar/2022/06/?asn=leissurepass-eur&asn-ref=Leissure%20Pass&sheet-uuid=90d0997b-5ff7-40ee-9b1f-a6b2cfcec399&full-items=yes&flow=724512

Phone

+34 91 129 34 83

Getting there

Address

Statue of Velazquez, on the side of the Museum, in Paseo del Prado s/n.

Madrid, 28014

ES

Parque del Retiro and Cibeles Palace tour

For more information visit the Amigo Tours website.

Getting in: present your pass and booking information to the tour guide at the meeting point.

Hours of Operation

Tuesday, Wednesday, Saturday and Sunday: 12PM

Closings & Holidays

December 24, 25 and 31
January 1

Reservations required

Book your spot at least 24 hours in advance by following this link. Select your preferred date and time and enter your pass number(s). You will need to enter your credit card details, however, you'll not be charged unless you fail to turn up without canceling 24 hours before the tour departs.

If you need to change or cancel your booking, please send an email to [email protected] or call +34 91 129 34 83. It is important that you receive your cancellation confirmation via email 24 hours before your tour/attraction visit. If you fail to cancel and do not show up for your booking slot, your pass will still be redeemed, and you will lose one of your pass choices.

Website

https://fareharbor.com/embeds/book/amigotoursspain/items/212359/calendar/2022/06/?flow=724512&asn=leissurepass-eur&asn-ref=Leissure%20Pass&sheet-uuid=90d0997b-5ff7-40ee-9b1f-a6b2cfcec399&full-items=yes

Phone

+34 91 129 34 83

Getting there

Address

Meet in front of the main entrance of:

Plaza Cibeles,

Madrid, 28014

ES

Museo Lázaro Galdiano

Getting in: please show your pass on arrival. 

Hours of Operation

Please visit the attraction website for the most recent opening hours. 

Getting there

Address

C/ Serrano, 122

Madrid, 28006

ES

Madrid highlights tour

For more information, visit the Madrid highlights tour website.

Madrid highlights tour tickets help

Ask our help team if you have any questions. 

Getting in: just show your pass at the ticket office.

Hours of Operation

Tours run at 9AM. Check in is 15 minutes before departure.

Until March 31: Monday, Thursday, Friday and Sunday

April 1, 2023 – March 31, 2024:

April – October : Monday, Wednesday, Friday & Saturday

November – March 2024: Monday, Wednesday & Saturday 

Closings & Holidays

Tuesday

Christmas Day and New Year’s Day.

Reservations required

Reservations are not normally required, but we recommend you email [email protected] with your preferred dates to avoid disappointment.

If you need to change or cancel your booking, please send an email to to [email protected] or call by phone to +34 93 317 64 54. It is important that you receive your cancellation confirmation via email before 24 hours of your tour/attraction visit. If you fail to cancel and do not show up for your booking slot, your pass will still be redeemed, and you will lose one of your pass choices.

Getting there

Address

San Nicolás 15

(Next to Plaza de Ramales)

Madrid, 28013

ES

Bernabeu Stadium Tour

Getting in: show the tour QR code (you'll receive this in your tour booking confirmation email) at the access control turnstiles of the Tour Bernabéu, located at Stadium Tower C (where Paseo de la Castellana meets Rafael Salgado street).

Please note: there are some restricted areas of the stadium due to the construction:

  • Some of the places cannot be temporarily visited like the pitch,
  • the presidential box,
  • the first team dressing room,
  • the tunnel through which the players enter
  • The press room

Hours of Operation

Monday-Saturday: 9.30AM-7PM

Sundays and public holidays: 10AM-6.30PM

Closings & Holidays

December 25 and January 1

Reservations required

Book your slot on the Amigo Tours website. You will be sent a QR code at least 24 hours before your tour that you'll use to access the stadium.

Your QR code will be sent at least 24 hours before the selected date and time. Download this QR on your phone and show it at the access control turnstiles of the Tour Bernabéu.

If you need to change or cancel your booking, please send an email to [email protected] or call +34 91 129 34 83. It is important that you receive your cancellation confirmation via email before 24 hours of your tour/attraction visit. If you fail to cancel and do not show up for your booking slot, your pass will still be redeemed, and you will lose one of your pass choices.

 

 

Website

https://fareharbor.com/embeds/book/amigotoursspain/items/423810/calendar/2023/04/?asn=leissurepass-eur&asn-ref=Leissure%20Pass&sheet-uuid=90d0997b-5ff7-40ee-9b1f-a6b2cfcec399&full-items=yes&flow=724512

Phone

+34 91 129 34 83

Getting there

Address

Av. de Concha Espina, 1

Madrid, 28036

ES

Reina Sofía Museum guided tour

For more information visit the Amigo Tours website.

Getting in: present your pass and booking information to your guide at the meeting point.

Meet your guide beside the tall statue by the steps to the main entrance, Calle de Santa Isabel 52.

Hours of Operation

Monday, Wednesday, Friday and Saturday: 12.45PM

Tour duration: 1 hour 15 minutes

Closings & Holidays

December 24, 25, 31

January 1

Reservations required

Book your spot at least 24 hours in advance by following this link. Select your preferred date and time and enter your pass number(s). You will need to enter your credit card details, however you'll not be charged unless you fail to turn up without cancelling 24 hours before the tour departs.

If you need to change or cancel your booking, please send an email to [email protected] or call +34 91 129 34 83. It is important that you receive your cancellation confirmation via email before 24 hours of your tour/attraction visit. If you fail to cancel and do not show up for your booking slot, your pass will still be redeemed, and you will lose one of your pass choices.

Website

https://fareharbor.com/embeds/book/amigotoursspain/items/109789/calendar/2024/02/?flow=724512&asn=leissurepass-eur&asn-ref=Leissure%20Pass&sheet-uuid=90d0997b-5ff7-40ee-9b1f-a6b2cfcec399&full-items=yes

Phone

+34 91 129 34 83

Getting there

Address

Meet beside the tall statue by the steps to the main entrance,

Calle de Santa Isabel 52,

Madrid, 28012

ES

Las Ventas Experience

Getting in: please show your pass on arrival.

Hours of Operation

Until June 4:

Daily: 10AM - 5PM

Last entrance with audioguide at 4PM

from June 5:

Daily: 10AM - 7PM

Last entrance with audioguide at 6PM

*Days with bullfight shows last entrance is 4PM. 

Getting there

Address

Plaza de Toros de Las Ventas, Calle Alcala, 237

Madrid, 28028

ES

Excursion to Alcalá de Henares from Madrid

Please check the official website for more information. 

Hours of Operation

Tours run regularly departing at 9AM Tuesday, Wednesday, Thursday, Friday, Saturday and Sunday. 

Closings & Holidays

December 25

January 1, 6

Reservations required

Book your spot by calling +34 955 220 543​​ or emailing [email protected] , and letting them know you have passes from Go City. Please include your pass number(s) and the date you'd like to book for. 

Tour spots can be reserved up to 10 hours before the starting time.

Website

https://gocity.com/en/madrid/attractions/Excursion-Alcal%C3%A1-de-Henares-from-Madrid

Phone

+34 955 220 543

Getting there

Address

Naturanda ́s office

Plaza de España, 9

Moncloa – Aravaca, 28008

Madrid

Madrid Royal Palace tour

For more information visit the Amigo Tours website.

Getting in: present your pass and booking information to your guide at the meeting point.

Meet your guide beside the statue of Isabel II, in Plaza Isabel II.

Hours of Operation

Monday, Wednesday and Friday: 2:45PM

Tuesday and Thursday: 9:30AM

Saturday: 9:30AM and 2:45PM

Please see the Amigo Tours website for the most up-to-date hours and available dates.

Closings & Holidays

The tour doesn’t run on Sundays or on December 24, 25 and 31, and January 1.

Reservations required

Book your spot at least 24 hours in advance by following this link. Select your preferred date and time and enter your pass number(s). You will need to enter your credit card details, however you'll not be charged unless you fail to turn up without cancelling 24 hours before the tour departs.

Website

https://fareharbor.com/embeds/book/amigotoursspain/items/109809/calendar/2022/06/?flow=724512&asn=leissurepass-eur&asn-ref=Leissure%20Pass&sheet-uuid=90d0997b-5ff7-40ee-9b1f-a6b2cfcec399&full-items=yes

Phone

(+34) 91 129 34 83

Getting there

Address

Meet beside the statue of Isabel II

Plaza de Isabel II

Madrid, 28013

ES

Madrid sightseeing Segway tour

Please note

Riders must be a minimum of 10 years old and weigh at least 30kg.

Getting in

Simply show your pass at the meeting point and you’re ready to ride!

Hours of Operation

Daily: tours run at 10AM, 12PM, 4PM and 6PM.

Closings & Holidays

The tour doesn’t run on Christmas Day.

Reservations required

Please go to Wonder Tours shop to book the next available tour. 

Please note: this experience is only included in the All Inclusive Pass. If you have an Explorer Pass, you will not be able to access it.

Getting there

Address

Calle de Santiago 18,

Madrid, 28013

ES

Madrid electric bike tour

Getting in: simply show your pass at the meeting point and you’re ready to ride!

Please note: children must be at least 10 years old and be able to ride an adult’s bike.

 

 

Hours of Operation

Daily: tours run at 11AM and 3:30PM.

Closings & Holidays

There are no tours on Christmas Day.

Reservations required

Please go to Wonder Tours shop to book the next available tour. 

Please note: this experience is only included in the All Inclusive Pass. If you have an Explorer Pass, you will not be able to access it.

Getting there

Address

Calle de Santiago, 18

Madrid, 28013

ES

Museo Nacional Thyssen-Bornemisza

Getting in: please show your pass on arrival.

Hours of Operation

Please visit the attraction website for information about this attraction

Getting there

Address

Paseo del Prado, 8

Madrid, 28014

ES

MAPFRE Foundation Art Exhibitions

For more information, visit the MAPFRE Foundation website.

Getting in: just show your pass at the front desk.

Hours of Operation

Monday: 2PM – 8PM

Tuesday – Saturday: 11AM – 8PM

Sunday: 11AM – 7PM

Closings & Holidays

New Year’s Day, January 6, Christmas Day.

Getting there

Address

Paseo de Recoletos 23

Madrid, 28004

ES

Toledo and Segovia full-day tour

Toledo and Segovia tour tickets help

Ask our help team if you have any questions.

Getting in: please show your pass to the tour guide at the meeting point.

Please note: entry to the Alcázar of Segovia is not included with your pass.

Hours of Operation

Daily departures from Madrid at 7:45AM

Closings & Holidays

January 1 and 26; December 25

Reservations required

Book your spot at least 24 hours in advance by following this link. Select your preferred date and time and enter your pass number(s). You will need to enter your credit card details, however you'll not be charged unless you fail to turn up without cancelling 24 hours before the tour departs. 

If you need to change or cancel your booking, please send an email to [email protected] or call +34 91 129 34 83. It is important that you receive your cancellation confirmation via email before 24 hours of your tour/attraction visit. If you fail to cancel and do not show up for your booking slot, your pass will still be redeemed, and you will lose one of your pass choices. 

 

Website

https://fareharbor.com/embeds/book/amigotoursspain/items/109632/calendar/2022/06/?flow=724512&asn=leissurepass-eur&asn-ref=Leissure%20Pass&sheet-uuid=90d0997b-5ff7-40ee-9b1f-a6b2cfcec399&full-items=yes

Phone

+34 911293483

Getting there

Address

Metro Ventas, Plaza de las Ventas

Madrid, 28020

ES

Chocolate and churros Segway tour

Churros and chocolate Segway tour tickets help

Ask our help team if you have any questions.

Getting in: simply show your pass at the meeting point and you’re ready to ride!

Please note: riders must be a minimum of 10 years old and 30kg.

Hours of Operation

Daily: tours run at 10AM, 12PM, 4PM and 6PM.

Closings & Holidays

The tour doesn’t run on Christmas Day.

Reservations required

Please go to Wonder Tours shop to book the next available tour.

Getting there

Address

Calle de Santiago 18,

Madrid, 28013

ES

Flamenco Show with drink in Torres Bermejas

Getting in: please show your pass on arrival. 

 

 

Hours of Operation

Monday - Sunday: 5PM, 7PM and 9PM.

Please visit the attraction website for the most up-to-date opening hours. 

Reservations required

To make a booking, please call/send a WhatsApp to +34 690909358 or send an email to [email protected]. Simply include your name and number of seats you'd like to reserve, and don't forget to mention that you are a Go City customer!

 

Phone

+34 690909358

Getting there

Address

Calle de Mesonero Romanos, 11

Madrid, 28013

ES

Self-guided Toledo tour

For more information, visit the Self-guided Toledo tour website, email [email protected] or call 34 616362599.

Getting in

Arrive at the VPT Tours office at your booked departure time and show your pass in the office.

Please note: tours are available in both English and Spanish.

Hours of Operation

Daily: departures from Madrid at 8:30AM and 10:00AM, return from Toledo at 4:30PM

Closings & Holidays

The tour doesn’t operate on national holidays.

Reservations required

To book your Toledo tour, email [email protected] stating your preferred date, departure time and return time (1PM, 4.30PM or 7PM).

Phone

34 616362599

Getting there

Address

Calle Ferraz 3

Madrid, 28008

ES

Museo de Cera (Wax Museum)

Getting in: please show your pass at the museum gate for entry.

Check the Museum of Wax's website for up-to-date opening times.

Hours of Operation

Please visit the Museum of Wax's website for up-to-date opening hours.

Getting there

Address

Paseo de Recoletos, 41

Madrid, 28004

ES

Visit to a Spanish Fighting Bull Ranch

For more information please see the Naturanda website.

Getting in

Show your pass and booking confirmation when you arrive for your pre-booked trip.

Meeting point

Naturanda's office, Plaza de España, 9, Moncloa – Aravaca, 28008 Madrid.

Hours of Operation

Regular tours are available departing at 4PM, Thursday to Sunday.

Closings & Holidays

December 25th, January 1st and 6th.

Reservations required

Book your spot by calling +34 955 220 543​​ or emailing [email protected] , and letting them know you have passes from Go City. Please include your pass number(s) and the date you'd like to book for. 

Tour spots can be reserved up to 10 hours before the starting time.

Phone

+34 955 220 543

Getting there

Address

Naturanda ́s office

Plaza de España, 9

Moncloa – Aravaca, 28008

Madrid

Wine Tour from Madrid

For more information please see the Naturanda website.

Getting in

Show your pass and booking confirmation when you arrive for your pre-booked trip.

Meeting point

Naturanda's office, Plaza de España, 9, Moncloa – Aravaca, 28008 Madrid.

Hours of Operation

Regular tours are available departing at 9:30AM, Tuesday to Saturday.

Closings & Holidays

December 25, January 1 and 6.

Reservations required

Book your spot by calling +34 955 220 543​​ or emailing [email protected] , and letting them know you have passes from Go City. Please include your pass number(s) and the date you'd like to book for. 

Tour spots can be reserved up to 10 hours before the starting time.

Phone

+34 955 220 543

Getting there

Address

Naturanda ́s office

Plaza de España, 9

Moncloa – Aravaca, 28008

Madrid

Segovia Half-Day Trip from Madrid

Getting in

Please arrive at least 15 minutes before the departure of your trip and show your pass and booking confirmation.

Hours of Operation

Tours depart daily at 3PM
Please arrive at least 15 minutes early.

Closings & Holidays

December 24th, 25th and 31st
January 1st, 5th and 6th

Reservations required

Please email [email protected] to book your slot. Don't forget to mention that you're a Go Cist customer and include your pass numbers and the date of the trip you’d like to go on.

Getting there

Address

C. de Ferraz, 3, Moncloa - Aravaca

Madrid

, 28008

Excursion to Guadarrama National Park and the Castillo Manzanares el Real from Madrid

Check the offical website for more information.

Getting in

Show your pass and booking confirmation when you arrive for your pre-booked trip.

Meeting point

Naturanda's office, Plaza de España, 9, Moncloa – Aravaca, 28008 Madrid.

Hours of Operation

Regular tours are available departing 9:30AM  Mondays, Wednesdays and Fridays. 

Closings & Holidays

December 25

January 1 and 6

Reservations required

Book your spot by calling +34 955 220 543​​ or emailing [email protected] , and letting them know you have passes from Go City. Please include your pass number(s) and the date you'd like to book for. 

Tour spots can be reserved up to 10 hours before the starting time.

Phone

+34 955 220 543

Getting there

Address

Naturanda ́s office

Plaza de España, 9

Moncloa – Aravaca, 28008

Madrid

Bike Rental Madrid

For more information please see the Naturanda website. 

Getting your bike

Just head to the Naturanda office in Madrid and show your pass to pick up a bike. 
Please note: you'll be asked to leave a form of ID as a security deposit for the bikes.

Pick up store: Plaza de España, 9, Moncloa – Aravaca, 28008, Madrid

Hours of Operation

Pick your bike up from the Naturanda office daily from 8:30AM - 8PM

Reservations required

Phone

+34 955 220 543

Getting there

Address

Naturanda ́s office

Plaza de España, 9

Moncloa – Aravaca, 28008

Madrid

Segovia and Avila Full-Day Tour from Madrid

For more information, visit the VPT Tours website.

Getting In 

Meet your tour guide at 3, Calle de Feraz. Please arrive 15 minutes before your tour time. 

Tours are available in English and Spanish.

Hours of Operation

Tours depart daily at 9:30AM. You will return to Madrid around 6PM. 

Reservations required

To make your booking, please email [email protected] with your preferred date. Don't forget to include that you're a Go City customer! 

Getting there

Address

3, Ferraz Street

Madird, 28008

Spain

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