Madrid Guidebook
El Escorial and Valley of the Fallen tour
Please note: tours are offered in Spanish and English only.
Getting in: show your pass to the tour guide on arrival.
Hours of Operation
Tour departs 08:45AM, returns 2PM
April – October 31st: Tuesday to Sunday
November – March 31st: Wednesday, Friday, Saturday and Sunday.
Closings & Holidays
Mondays, Tuesdays and Thursdays.
National holidays.
Reservations required
To book your spot on the tour please email [email protected] or call +34 911710393.
Phone
Getting there
Address
Calle Ferraz 3
Madrid, 28008
ES
Madrid hop-on hop-off bus tour
For more information, visit the Madrid hop-on hop-off bus tour website.
Madrid hop-on hop-off bus tour tickets help
Ask our help team if you have any questions.
Getting in: show your pass to the welcome agent at any stop on either bus route.
Please check the official bus route map to see all the locations where you can board the bus for route 1 or route 2.
Hours of Operation
Daily:
March – October: 9AM-10PM
November – February: 10AM-6PM
Buses depart approximately every 8-9 minutes in high season and every 14-15 minutes in low season.
Closings & Holidays
Christmas Day and New Year’s Day.
Getting there
Address
C.Gran Vía 84
Madrid, 28013
ES
Flamenco Show and Tapas Menu at Torres Bermejas
For more information please see the Torres Bermejas website.
Getting in
Just arrive at the venue, 30 minutes before the start of the show you have booked a table for, and present your vaild pass(es).
Hours of Operation
Daily: 3PM, 7PM and 9PM (please arrive 30 minutes before the show begins)
Closings & Holidays
24th – 31st December
Reservations required
To make a booking, please call/send a WhatsApp to +34 690909358 or send an email to [email protected].
Simply include your name and number of seats you'd like to reserve, and don't forget to mention that you are a Go City customer!
Please note: the flamenco place will be closed for renovation from the June 24th to July 7th so you won't be able to book during that period.
Phone
Getting there
Address
Calle de Mesonero Romanos 11
Madrid, 28013
The Murder by the Royal Palace
For more information, visit the Solve a Mystery website.
Murder at the Royal Palace tickets help
Ask our help team if you have any questions.
Getting in: simply show your pass at the counter at the pick-up point (see Getting There) and you'll be given everything you need to solve the mystery!
All mysteries are for a minimum of two (2) passholders and a maximum of four (4) passholders - there is only one mystery per group.
Hours of Operation
Daily: 9AM – 5PM
Closings & Holidays
Closed on public holidays.
Getting there
Address
Calle Santiago 18
Madrid, 28013
ES
Prado Museum guided tour
For more information, visit the Prado Museum guided tour website.
Getting in: show your pass to the guide at the meeting point. Please arrive 15 minutes before your time slot.
Hours of Operation
English tours
9:45AM on Mondays, Wednesdays, Fridays & Saturdays.
Spanish tours
9:45AM on Mondays, Wednesdays, Thursdays, Fridays & Saturdays.
4:15PM on Tuesdays, Thursdays & Saturdays
(All tours last approximately two hours)
Closings & Holidays
Unavailable on Sundays, January 1st, May 25th and December 25th.
Reservations required
Book your spot at least 24 hours in advance by following this link for English tours, and this link for Spanish tours. Select your preferred date and time and enter your pass number(s). You will need to enter your credit card details, however, you'll not be charged unless you fail to turn up without cancelling 24 hours before the tour departs.
If you need to change or cancel your booking, please send an email to [email protected] or call +34 91 129 34 83. It is important that you receive your cancellation confirmation via email before 24 hours of your tour/attraction visit. If you fail to cancel and do not show up for your booking slot, your pass will still be redeemed, and you will lose one of your pass choices.
Website
Phone
Getting there
Address
Statue of Velazquez, on the side of the Museum, in Paseo del Prado s/n.
Madrid, 28014
ES
Parque del Retiro and Cibeles Palace tour
For more information visit the Amigo Tours website.
Getting in: present your pass and booking information to the tour guide at the meeting point.
Hours of Operation
June 1 to August 31
Saturday: 12PM
September 1 to October 31
Wednesday and Saturday: 12PM
November 1 to March 31
Saturday: 12PM
April 1 to May 31
Wednesday and Saturday: 12PM
Closings & Holidays
December 24, 25 and 31
January 1
Reservations required
Book your spot at least 24 hours in advance by following this link. Select your preferred date and time and enter your pass number(s). You will need to enter your credit card details, however, you'll not be charged unless you fail to turn up without canceling 24 hours before the tour departs.
If you need to change or cancel your booking, please send an email to [email protected] or call +34 91 129 34 83. It is important that you receive your cancellation confirmation via email 24 hours before your tour/attraction visit. If you fail to cancel and do not show up for your booking slot, your pass will still be redeemed, and you will lose one of your pass choices.
Website
Phone
Getting there
Address
Meet in front of the main entrance of:
Plaza Cibeles,
Madrid, 28014
ES
Museo Lázaro Galdiano
Getting in: please show your pass on arrival.
Hours of Operation
Please visit the attraction website for the most recent opening hours.
Getting there
Address
C/ Serrano, 122
Madrid, 28006
ES
Madrid highlights: Walking & Bus Tour
For more information, visit the Madrid highlights tour website.
Madrid highlights tour tickets help
Ask our help team if you have any questions.
Getting in: just show your pass at the ticket office.
Hours of Operation
Tours run at 9AM. Check in is 15 minutes before departure.
Until March 31: Monday, Thursday, Friday and Sunday
April 1, 2023 – March 31, 2024:
April – October : Monday, Wednesday, Friday & Saturday
November – March 2024: Monday, Wednesday & Saturday
Closings & Holidays
Tuesday
Christmas Day and New Year’s Day.
Reservations required
Reservations are not normally required, but we recommend you email [email protected] with your preferred dates to avoid disappointment.
If you need to change or cancel your booking, please send an email to to [email protected] or call by phone to +34 93 317 64 54. It is important that you receive your cancellation confirmation via email before 24 hours of your tour/attraction visit. If you fail to cancel and do not show up for your booking slot, your pass will still be redeemed, and you will lose one of your pass choices.
Getting there
Address
San Nicolás 15
(Next to Plaza de Ramales)
Madrid, 28013
ES
Reina Sofía Museum guided tour
For more information visit the Amigo Tours website.
Getting in: present your pass and booking information to your guide at the meeting point.
Meet your guide beside the tall statue by the steps to the main entrance, Calle de Santa Isabel 52.
Hours of Operation
Monday, Wednesday, Friday and Saturday: 12.45PM
Tour duration: 1 hour 15 minutes
Closings & Holidays
December 24, 25, 31
January 1
Reservations required
Book your spot at least 24 hours in advance by following this link. Select your preferred date and time and enter your pass number(s). You will need to enter your credit card details, however you'll not be charged unless you fail to turn up without cancelling 24 hours before the tour departs.
If you need to change or cancel your booking, please send an email to [email protected] or call +34 91 129 34 83. It is important that you receive your cancellation confirmation via email before 24 hours of your tour/attraction visit. If you fail to cancel and do not show up for your booking slot, your pass will still be redeemed, and you will lose one of your pass choices.
Website
Phone
Getting there
Address
Meet beside the tall statue by the steps to the main entrance,
Calle de Santa Isabel 52,
Madrid, 28012
ES
Las Ventas Experience
Getting in: please show your pass on arrival.
Hours of Operation
Until June 4:
Daily: 10AM - 5PM
Last entrance with audioguide at 4PM
from June 5:
Daily: 10AM - 7PM
Last entrance with audioguide at 6PM
*Days with bullfight shows last entrance is 4PM.
Getting there
Address
Plaza de Toros de Las Ventas, Calle Alcala, 237
Madrid, 28028
ES
Excursion to Alcalá de Henares from Madrid
Please check the official website for more information.
Getting in
Just show your pass and booking confirmation when you arrive for your pre-booked trip.
Hours of Operation
Tours run regularly departing at 9AM Tuesday, Wednesday, Thursday, Friday, Saturday and Sunday.
Closings & Holidays
December 25
January 1, 6
Reservations required
Book your spot by calling +34 955 220 543 or emailing [email protected] , and letting them know you have passes from Go City. Please include your pass number(s) and the date you'd like to book for.
Tour spots can be reserved up to 24 hours before the starting time.
Website
Phone
Getting there
Address
Naturanda ́s office
Plaza de España, 9
Moncloa – Aravaca, 28008
Madrid
Madrid Royal Palace tour
For more information visit the Amigo Tours website.
Getting in: present your pass and booking information to your guide at the meeting point.
Meet your guide beside the statue of Isabel II, in Plaza Isabel II.
Hours of Operation
Monday, Wednesday and Friday: 2:45PM
Tuesday and Thursday: 9:30AM
Saturday: 9:30AM and 2:45PM
Please see the Amigo Tours website for the most up-to-date hours and available dates.
Closings & Holidays
The tour doesn’t run on Sundays or on December 24, 25 and 31, and January 1.
Reservations required
Book your spot at least 24 hours in advance by following this link. Select your preferred date and time and enter your pass number(s). You will need to enter your credit card details, however you'll not be charged unless you fail to turn up without cancelling 24 hours before the tour departs.
Website
Phone
Getting there
Address
Meet beside the statue of Isabel II
Plaza de Isabel II
Madrid, 28013
ES
Madrid sightseeing Segway tour
Please note
Riders must be a minimum of 10 years old and weigh at least 30kg.
Getting in
Simply show your pass at the meeting point and you’re ready to ride!
Hours of Operation
Daily: tours run at 10AM, 12PM, 4PM and 6PM.
Closings & Holidays
The tour doesn’t run on Christmas Day.
Reservations required
Please go to Wonder Tours shop to book the next available tour.
Please note: this experience is only included in the All Inclusive Pass. If you have an Explorer Pass, you will not be able to access it.
Getting there
Address
Calle de Santiago 18,
Madrid, 28013
ES
Madrid electric bike tour
Getting in: simply show your pass at the meeting point and you’re ready to ride!
Please note: children must be at least 10 years old and be able to ride an adult’s bike.
Hours of Operation
Daily: tours run at 11AM and 3:30PM.
Closings & Holidays
There are no tours on Christmas Day.
Reservations required
Please go directly to the Wonder Tours shop to book the next available tour.
No advance bookings or online bookings will be accepted as they will not be able to manage the booking online or on the phone. Kindly visit the Wonder Tours shop to book your experience.
Please note: this experience is only included with the All-Inclusive Pass. If you have an Explorer Pass, you will not be able to access it.
Getting there
Address
Calle de Santiago, 18
Madrid, 28013
ES
Museo Nacional Thyssen-Bornemisza
Getting in: please show your pass on arrival.
Hours of Operation
Please visit the attraction website for information about this attraction
Getting there
Address
Paseo del Prado, 8
Madrid, 28014
ES
Excursion to Guadarrama National Park
Check the offical website for more information.
Getting in
Show your pass and booking confirmation when you arrive for your pre-booked trip.
Meeting point
Naturanda's office, Plaza de España, 9, Moncloa – Aravaca, 28008 Madrid.
Hours of Operation
Regular tours are available departing 9:30AM Mondays, Wednesdays and Fridays.
Closings & Holidays
December 25
January 1 and 6
Reservations required
Book your spot by calling +34 955 220 543 or emailing [email protected], and letting them know you have passes from Go City. Please include your pass number(s) and the date you'd like to book for.
Tour spots can be reserved up to 24 hours before the starting time.
Phone
Getting there
Address
Naturanda ́s office
Plaza de España, 9
Moncloa – Aravaca, 28008
Madrid
MAPFRE Foundation Art Exhibitions
For more information, visit the MAPFRE Foundation website.
Getting in: just show your pass at the front desk.
Hours of Operation
Monday: 2PM – 8PM
Tuesday – Saturday: 11AM – 8PM
Sunday: 11AM – 7PM
Closings & Holidays
New Year’s Day, January 6, Christmas Day.
Getting there
Address
Paseo de Recoletos 23
Madrid, 28004
ES
Toledo and Segovia full-day tour
Toledo and Segovia tour tickets help
Ask our help team if you have any questions.
Getting in: please show your pass to the tour guide at the meeting point.
Please note: entry to the Alcázar of Segovia is not included with your pass.
Hours of Operation
Daily departures from Madrid at 7:45AM
Closings & Holidays
January 1 and 26; December 25
Reservations required
Book your spot at least 24 hours in advance by following this link. Select your preferred date and time and enter your pass number(s). You will need to enter your credit card details, however you'll not be charged unless you fail to turn up without cancelling 24 hours before the tour departs.
If you need to change or cancel your booking, please send an email to [email protected] or call +34 91 129 34 83. It is important that you receive your cancellation confirmation via email before 24 hours of your tour/attraction visit. If you fail to cancel and do not show up for your booking slot, your pass will still be redeemed, and you will lose one of your pass choices.
Website
Phone
Getting there
Address
Metro Ventas, Plaza de las Ventas
Madrid, 28020
ES
Flamenco Show with drink in Torres Bermejas
Getting in: please show your pass on arrival.
Hours of Operation
Monday - Sunday: 5PM, 7PM and 9PM.
Please visit the attraction website for the most up-to-date opening hours.
Reservations required
To make a booking, please call/send a WhatsApp to +34 690909358 or send an email to [email protected]. Simply include your name and number of seats you'd like to reserve, and don't forget to mention that you are a Go City customer!
Please note: the flamenco place will be closed for renovation from the June 24th to July 7th so you won't be able to book during that period.
Phone
Getting there
Address
Calle de Mesonero Romanos, 11
Madrid, 28013
ES
Self-guided Toledo tour
For more information, visit the Self-guided Toledo tour website, email [email protected] or call 34 616362599.
Getting in
Arrive at the VPT Tours office at your booked departure time and show your pass in the office.
Please note: tours are available in both English and Spanish.
Hours of Operation
Daily: departures from Madrid at 8:30AM and 10:00AM, return from Toledo at 4:30PM
Closings & Holidays
The tour doesn’t operate on national holidays.
Reservations required
To book your Toledo tour, email [email protected] stating your preferred date, departure time and return time (1PM, 4.30PM or 7PM).
Phone
Getting there
Address
Calle Ferraz 3
Madrid, 28008
ES
Museo de Cera (Wax Museum)
Getting in: please show your pass at the museum gate for entry.
Check the Museum of Wax's website for up-to-date opening times.
Hours of Operation
Please visit the Museum of Wax's website for up-to-date opening hours.
Getting there
Address
Paseo de Recoletos, 41
Madrid, 28004
ES
Visit to a Spanish Fighting Bull Ranch
For more information please see the Naturanda website.
Getting in
Show your pass and booking confirmation when you arrive for your pre-booked trip.
Meeting point
Naturanda's office, Plaza de España, 9, Moncloa – Aravaca, 28008 Madrid.
Hours of Operation
Regular tours are available departing at 4PM, Thursday to Sunday.
Closings & Holidays
December 25th, January 1st and 6th.
Reservations required
Book your spot by calling +34 955 220 543 or emailing [email protected] , and letting them know you have passes from Go City. Please include your pass number(s) and the date you'd like to book for.
Tour spots can be reserved up to 24 hours before the starting time.
Phone
Getting there
Address
Naturanda ́s office
Plaza de España, 9
Moncloa – Aravaca, 28008
Madrid
Wine Tour from Madrid
For more information please see the Naturanda website.
Getting in
Show your pass and booking confirmation when you arrive for your pre-booked trip.
Meeting point
Naturanda's office, Plaza de España, 9, Moncloa – Aravaca, 28008 Madrid.
Hours of Operation
Regular tours are available departing at 9:30AM, Tuesday to Saturday.
Closings & Holidays
December 25, January 1 and 6.
Reservations required
Book your spot by calling +34 955 220 543 or emailing [email protected] , and letting them know you have passes from Go City. Please include your pass number(s) and the date you'd like to book for.
Tour spots can be reserved up to 24 hours before the starting time.
Phone
Getting there
Address
Naturanda ́s office
Plaza de España, 9
Moncloa – Aravaca, 28008
Madrid
Segovia Half-Day Trip from Madrid
Getting in
Please arrive at least 15 minutes before the departure of your trip and show your pass and booking confirmation.
Hours of Operation
Tours depart daily at 3PM
Please arrive at least 15 minutes early.
Closings & Holidays
December 24th, 25th and 31st
January 1st, 5th and 6th
Reservations required
Please email [email protected] to book your slot. Don't forget to mention that you're a Go Cist customer and include your pass numbers and the date of the trip you’d like to go on.
Getting there
Address
C. de Ferraz, 3, Moncloa - Aravaca
Madrid
, 28008
Bike Rental Madrid
For more information please see the Naturanda website.
Getting your bike
Just head to the Naturanda office in Madrid and show your pass to pick up a bike.
Please note: you'll be asked to leave a form of ID as a security deposit for the bikes.
Pick up store: Plaza de España, 9, Moncloa – Aravaca, 28008, Madrid
Hours of Operation
Pick your bike up from the Naturanda office daily from 8:30AM - 8PM
Getting there
Address
Naturanda ́s office
Plaza de España, 9
Moncloa – Aravaca, 28008
Madrid
Segovia and Avila Full-Day Tour from Madrid
For more information, visit the VPT Tours website.
Getting In
Meet your tour guide at 3, Calle de Feraz. Please arrive 15 minutes before your tour time.
Tours are available in English and Spanish.
Hours of Operation
Tours depart daily at 9:30AM. You will return to Madrid around 6PM.
Reservations required
To make your booking, please email [email protected] with your preferred date. Don't forget to include that you're a Go City customer!
Getting there
Address
3, Ferraz Street
Madird, 28008
Spain