For more information, visit The London Eye website.

With your confirmed Go City reservation, make your way to Entrance A, located outside the London Eye - you can’t miss it, it’s a blue gazebo. Here, you'll have your pass scanned and validated. Keep your confirmation email handy in case you’re asked to show that as well. Once your pass has been validated, you’ll join the line for security before boarding your pod. Even with a confirmed timeslot, wait times from scanning to boarding can be up to 30 minutes.

Important: if you are travelling with children aged 2 to 4, although they won’t have a pass, they will still be charged admission by The London Eye. Tickets can be purchased at the self-service ticket kiosks in The London Eye main ticket office. Please allow extra time to purchase these tickets prior to your booked timeslot.

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For more information, visit the Tower of London website.

Enter via Middle Tower (opposite the Tower shop). Join the 'bought tickets' line and have your pass ready to be scanned by a member of staff. Once validated, you will pass through security/bag check before being admitted through Middle Tower.

The Crown Jewels are a major attraction at the Tower of London. Wait times to view them can be lengthy.

Due to conservation works, the entrance to the Tower of London may be altered. Please follow the signs on site for the correct entry point and check the Tower of London website for more details ahead of your visit.

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For more information, visit the St Paul’s Cathedral website.

Entry to the cathedral is through the West Entrance. Security/bag checks are in place before entering. Inside, your pass will be scanned and validated at the admissions desks immediately in front of you.

A step-free entrance is also available at the North Transept.

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For more information, please visit the Tower Bridge website.

On the day, after the security/bag check, present your pass at the ticket desk for scanning and validation. Once your ticket has been validated, you will be issued with an entrance ticket. Please retain the ticket to gain admission to the Engine Rooms at the end of your visit.

Tower Bridge is busiest in the afternoon and at the weekend.

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For more information and details of any impact on Hop-On Hop-Off bus services due to events in Central London please see the Big Bus website.

Just show your pass when boarding or to a staff member at a Big Bus stop, and they'll scan your pass and give you a paper ticket to use each time you hop on and off.

You'll need to hang on to your paper ticket for the next day too.

Your Hop-On Hop-Off Bus tour ticket is valid for two consecutive calendar days. So, if your pass is scanned on a Monday, you can use your Hop-On Hop-Off ticket until the last tour on the Tuesday. It is not a 48-hour ticket.

To avoid disappointment, Big Bus will need to confirm in advance whether your wheelchair can be accommodated on board. Please contact them in advance with information about your wheelchair, including an indication of the width and weight of the chair. Please note that mobility scooters cannot be accommodated on board buses due to size and weight.

Enhance your sightseeing experience with the Big Bus Tours app. Track buses for your route in real time and view accurate arrival times at each stop along your route. The app features: Interactive maps with clearly marked stop locations, detailed stop information including photos, addresses, descriptions, and walking directions from your current location and live service updates with notifications about any anticipated changes, accessible via the in-app message inbox.

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For more information, please visit the Hop-On Hop-Off Thames River Cruise website.

As well as Westminster Pier, you can also show your pass at Tower and Greenwich piers to receive your 24-hour river cruise ticket.

Exact sail times depend on the pier and vary by season. We recommend checking the attraction's website for the timetable of departures.

This river cruise ticket is valid for 24 hours. If your All-Inclusive or Explorer Pass expires within 24 hours of your first usage of the cruise, you may visit City Cruises' ticket counter to collect an extension ticket. 

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For more information, please visit the Royal Mews website.

Present your pass at either of the ticket booths, located inside the main entrance on Buckingham Palace Road. Once your passes have been validated, you will be issued with a separate ticket, before passing through airport-style security to enter the inner courtyard.

The Royal Mews operates on a pre-booked, timed ticketing basis. Go City customers are able to enter without having to book tickets in advance but are advised that admission is strictly subject to availability. You will be allocated the next available time-slot upon presentation of your pass at the admissions desk.

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For more information, visit the Windsor Castle website.

Please show your pass at the entrance, where a member of staff will direct you to the appropriate ticket desks to have your pass scanned and validated. After validation, you will be issued a paper ticket, which will need to be scanned separately before heading through airport-style security.

Traveling in from central London?
Windsor Castle is located one hour outside of central London. Be sure to plan your journey in advance. You can purchase train tickets here.

Entry is subject to availability on the day.

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For more information, please check the official website.

There's no need to book in advance, just head to the admission desk for entry.

Fully wheelchair and pushchair accessible

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For more information, please visit the Westminster Abbey website.

Entry is via the North Green, which runs between the Abbey and Broad Sanctuary. Before entering the Abbey, you will pass through security/bag check. Your passes will be scanned and validated at a ticket booth inside the Abbey.

Please check the attraction’s website for an idea on their most updated availability.

We stongly recommend you visiting in the afternoon for a better experience.

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For more information please see the Madame Tussauds London website.

Just show your pass and booking confirmation email. Once you've had everything scanned, you're good to go!

Please arrive at the time of your booking to minimise waiting times.

Important: if you are travelling with children aged 2 to 4, although they won’t have a pass, they will still be charged admission by Madame Tussauds London. Tickets can be purchased at the ticket office of Madame Tussauds London. Please allow extra time to purchase these tickets prior to your booked timeslot.

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For more information, please visit the Kensington Palace website.

Please show your pass at the admissions desk inside the main palace entrance (under the green porch) where it will be scanned and validated. Please also note that security checks are in place.

On very popular days, such as public holidays and weekends, Kensington Palace can reach capacity, restricting access. This can mean having to wait for the next available timeslot. We recommend visiting in the afternoons as these are generally less busy.

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For more information about the tour please see the Top Sights Tours website.

Show your pass and booking confirmation when you arrive for your tour.

This attraction is extremely popular and gets booked up fast. If this is one of your 'must-sees', please reserve your spot as soon as possible!

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For more information, please visit the HMS Belfast website.

Show your pass when you arrive at HMS Belfast.

To get on board HMS Belfast, walk through the Entrance kiosk on the quayside of The Queen's Walk.

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Follow this link to see the current exhibitions at the Royal Observatory Greenwich.

Present your pass at the admissions desks at the main entrance.

During busy periods, all visitors may still need to queue.

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For more information, visit the Up at The O2 website.

Show your pass at the box office window to receive your ticket, then head to Base Camp reception at your allotted time slot.

Your pass is valid daily only for daytime, sunset and twilight climbs. Tickets are subject to availability and cannot be booked in advance so we recommend checking the website for availability before arriving.

Saturdays are are usually very busy with potential long wait times. We suggest to visit Sunday–Friday to have the best experience.

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For more information, visit the TFL London Cable Car website.

Show your pass at the entrance.

You can board the London Cable Car from either of the terminals: Greenwich Peninsula or Royal Docks.

During busy times, shared cars may be introduced to help with queue management and improve the customer experience.

London Cable Car may temporarily close due to the threat of thunder and lightning to the immediate area, or very strong winds. 

Check Status Updates or call the 24-hour travel information line on 0343 222 1234 (call charges may apply).

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For more information please visit The View from The Shard website.

Show your reservation when you arrive, and then you'll be directed to the turnstiles inside to have your pass scanned.

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For more information about the exhibition please see the Frameless website.

Just show your pass for entry.

Admission is subject to availability. Customers may be asked to wait for the next available time slot.

For the best customer experience, we recommend visiting late afternoons during the week as the attraction tends to be quieter at these times.

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For more information, please visit The Chimney Lift website.

Show your pass to the staff, who will allocate you the next available ascent time slot. This is typically within 30 minutes of your arrival.

While you wait, you are welcome to explore the exhibition at your own pace before your ascent.

Saturdays, especially during the day, can be very busy with long queues. We suggest visiting outside of these times for the best experience.

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For more information, please visit the Arsenal Stadium Tours website.

Show your pass at the stadium tours entrance inside the Armoury Store.

The Arsenal museum is situated opposite turnstile E in the Northern Triangle Building, next to the Ken Friar bridge.

The stadium is a working building. As a result, both tour route and content are subject to change without notice. All tours are subject to availability and customers may need to wait for the next available time slot.

The tour is fully accessible for visitors with disabilities, including wheelchair users.

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For more information please see the London Zoo website.

There's no need to book in advance. On arrival at the main gates, you’ll need to go through a brief security check before heading to the ticket kiosks to have your pass checked and scanned.

Download the London Zoo app to plan your route and get the most out of your visit.

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For more information, please visit the Museum of Illusions website.

Please show your pass for staff to scan, then you're in!

Exhibit descriptions and signage is in English only.

The Museum of Illusions can get busy, so we recommend checking the official website for up-to-date information on availability. During July and August, we recommend visiting during the weekdays for the best availability.

All children must be accompanied by an adult during their visit.

Due to building limitations and the nature of the exhibits, some parts of the museum might not be fully accessible to everyone. Please find out more on the museum's Accessibility page.

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For more information, please visit the Household Cavalry Museum website.

Show your pass at the ticketing desk, inside the main entrance of the museum, to be scanned and validated. At busy times, you may be asked to wait for the next available time slot.

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For more information, please visit the Hampton Court Palace website.

On arrival at Hampton Court Palace, head to the central arch at the end of the main driveway to have your pass scanned. Once your pass has been validated, you’ll be issued a paper ticket, which will allow you to enter and re-enter the Palace grounds on your visit that day.

Pass customers do not need to book in advance to visit Hampton Court Palace. Please be aware that at busy times, you may be asked to wait for the next available time slot. We recommend visiting in the afternoon for the best visitor experience.

Traveling in from central London?
Hampton Court is located one hour outside of central London. Be sure to plan your journey in advance. You can purchase train tickets here.

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Simply present your pass at the main tours and museum entrance. The tour includes admission to the museum, please allow two hours for your visit.

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For more information, please visit the Cutty Sark website.

Present your pass at the admissions desk at the main entrance.

To avoid disappointment, customers are strongly advised to check availability on the Cutty Sark's website.

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For more information about the tour visit the See The Sights Tours website.

Simply show your pass to your tour guide at your booked slot and you're good to go!

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For more information, please visit the London Transport Museum website.

Go City customers do not need to book in advance but should still join the “Annual Passes and Pre-Booked Tickets” lane to enter the museum. Once inside, there is an admissions desk on the left-hand side where you can present your pass for validation.

Admission is always subject to availability.

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For more information, visit the Tottenham Hotspur Stadium website or call 020 3929 1882. Lines are open 10AM-5PM on weekdays and 10AM-4PM on Saturdays.

Present your pass at the tours desk, where you will be allocated a time slot.

Please note that Go City customers do not need to book but should use the online booking calendar as a guide to availability.

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For more information, please check the Royal Albert Hall website.

Passes can be only used on the day to secure a place on a tour. They can be redeemed in person at the Box Office at Door 12. Show your pass at the tours desk for the next available tour.

Although tours run on most days, the Royal Albert Hall is a working building and tours are subject to change at short notice. We recommend checking the Hall’s website before your visit for the latest availability.

The route is accessible, with lifts located on every level of the building.

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For more information, please visit the Kew Gardens website.

Please enter via the Brentford, Elizabeth or Victoria gates. Lion Gate is exit only.

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For more information, please visit The Paddington Bear™ Experience website.

Scan your pass at The Box Office to gain entry. The Box Office is located within Gruber’s Antiques Store, the merchandise store, which you cannot miss as you enter the attraction. 

At busy times, the Box Office will use a podium outside of Gruber’s Antiques Store. Pass holders will be granted access to the next available time slot. Please note at busy periods, Pass Holders may be asked to come back at a set time.

Important: if you are travelling with children aged 2 to 4, although they won’t have a pass, they will still be charged admission by The Paddington Bear(™) Experience. Tickets can be purchased at the box office, and passholders (adults) can purchase them with a 30% discount from the official price. Please allow extra time to purchase these tickets.

Enter County Hall via the riverside entrance. Look for Paddington Bear Experience flags along the promenade.

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For more information, please visit the Shakespeare's Globe Theatre website.

Show your pass at the admissions desk at the guided tours entrance, opposite the river. Passholders do not need to book but may be asked to wait until the next available tour. Should you need to wait, you will be able to enjoy the theater's exhibition as part of your admission.

Step-free and access for wheelchair users is available, please speak to a member of the admissions staff on arrival.

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For more information, visit The Fun Tour’s website.

On arrival, please present your reservation confirmation to the agent and they will scan your pass QR code.

Make sure you arrive 15 minutes before the departure time. The tour bus can’t wait for late arrivals. 

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For more information, please visit the Twist Museum website.

Please present your pass at the welcome desk to gain entry to Twist Museum.

Children under the age of 15 must be accompanied by an adult.

The venue is wheelchair accessible and located at street level with lift access. Only two installations feature inclines that may be challenging for some guests.

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For more information, please visit the Brit Movie Tours website.

Show your pass and proof of booking when you arrive for the tour.

It is recommended to have a contactless card OR Zone 1 Travelcard OR Oyster Card (single journey) for travel.

Adults who are 18 years and older must accompany anyone who is 17 years or younger.

This guided tour is not accessible for wheelchair users or parents with prams or buggies.

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For more information, please visit the See The Sights Tours website.

Please present your pass and booking confirmation when you arrive for your tour.

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For more information visit Jason’s original canal boat trip website.

Show your pass and proof of reservation on arrival. Please arrive 30 minutes before departure.

Booking is strongly advised. You can make a reservation request on the official website. Please allow 24 hours for a response. Bookings will not be accepted after 6PM the day before travel or after 6PM on Friday for weekend bookings. Your pass entitles you to a one-way trip to from Little Venice to Camden Lock or vice versa and does not include return journeys.

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For more information, please visit the Old Royal Naval College website

You can have your pass scanned and validated either at the ticket desk in the Visitor Centre, or at the main entrance to The Painted Hall.

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For more information, please visit the The Monument to the Great Fire of London website.

Present your pass at the main entrance.

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For more information about the tour please see the London Bicycle Tour website.

Please arrive at least 15 minutes before the start of the tour.

This attraction is extremely popular and gets booked up fast, so please reserve your spot as soon as possible.

Please note that bike tours are not available for children under the age of 10 years.

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For more information, please visit The Bermondsey Bierkeller website.

Please enter on Tooley Street and head to the host desk to have your pass scanned. The host will then book you into your chosen games and allocate time slots where required. All subject to availability.

Saturdays and evenings can be very busy and some of the popular games can be fully booked – we highly recommend visiting outside those times for the best experience.

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For more information, visit the Swingers West End website.

Just show your pass at the admissions desk for scanning. Once it’s been validated, you will be allocated your tee-off time.

Swingers is for over 18’s only after 6PM. Children can visit daily before 6PM and must be 7+ to play.

Sunday-Friday evenings and Saturday all day are usually very busy. We suggest visiting outside those times.

From mid-November to the end of December, this attraction is very popular and gets booked up fast. If you wish to visit with your pass during the festive period, please check the Swingers West End website for availability before you visit to avoid disappointment. 

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For more information, please visit the Flip Out website.

Canary Wharf offers four underground public car parks, with direct access into the shopping centre. Visitors can also enjoy 3 hours free parking on weekends and bank holidays.

Scan your pass at reception to receive your entry wristbands and get ready to Flip Out!

Please note that Flip Out Canary Wharf does not have any trampolines.

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For more information, please visit the Activate website.

Please have your pass scanned at the Reception area 20 minutes before your session starts. Expect a quick briefing and then get ready to Enter The Game!

You'll need to fill out a wavier before participating. You can either do this in person or online.

For children aged between 6 and 13 years old: An adult must be present in the facility and we strongly advise that adults should also play alongside the children to enable the best possible experience.

Anyone aged between 14-17: An Adult must sign the safety waiver prior to play, which can be done online or in the venue.

This venue is not wheelchair accessible.

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For more information, please visit the F1® DRIVE website.

Just present your pass when you arrive and get ready to race!

This experience is for ages 14 and over.

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For more information please see the Dare Skywalk website.

Head to the Dare Skywalk Basecamp for entry. You’ll need to go through a quick security check, then show your pass at the check-in desk and receive your climb time.

The Dare Skywalk is designed with accessibility in mind, with wheelchair accessible climbs available throughout the year. 

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For more information about the tour, visit the See The Sights Tours website.

Meet your guide at the meeting point and show them your pass and proof of reservation. They’ll be carrying a yellow umbrella.

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For more information, please visit the Top Tasting Tours website.

Show your pass at the meeting point.

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For more information about the tour please visit the sightseeing tours website.

Show your pass and booking confirmation to the guide when you arrive.

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For more information, please visit the The Postal Museum website.

Check the Postal Museum's website or call ahead for availability before visiting. Present your pass at the Mail Rail Welcome Space.

The Mail Rail is generally available for pass holders to ride, however, in the rare cases when it reaches capacity or faces technical issues, customers will be informed on arrival and will still be welcomed to visit the exhibitions in the museum.

We highly recommend visiting the museum on weekday mornings to make the most of your experience.

If you are visiting with children aged 2 to 4, as they won’t have a pass, they will be charged admission by The Postal Museum. Tickets can be purchased at the ticket office.

Mail Rail is a miniature railway originally designed to carry post, not people. As such, it's not suitable for everyone and, unfortunately, the attraction is unable to accommodate wheelchair users on the ride itself, although wheelchair users can experience a virtual version of the ride on site.

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For more information, please visit the The Guards Museum website.

Show your pass at the door for entry.

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For more information about the tour please see the See the Sights Tours website.

Show your pass and booking confirmation when you meet your guide.

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For more information, visit the Top Tasting Tours website.

Please meet your guide with your valid pass, ready to scan and begin your tour.

Taxi Drop Off:  please ask to be dropped off at 6 Burlington Gardens, London W1J 0PE (next to Burlington Arcade entrance)

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For more information, please visit the Ramses The Exhibition website.

Just scan your pass when you arrive and you're in!

Head to Battersea Power Station and walk through Electric Boulevard toward the main building. Continue through Battersea Power Station to the riverside (Circus West Village side). Or just follow the footsteps and they’ll lead you straight to the NEON building.

The venue is wheelchair accessible.

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For more information, visit The Courtauld Gallery website.

Show your pass at the ticket desk and you're good to go!

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For more information, please visit the Wembley Stadium website.

Go City customers do not need to book in advance but please be aware that, at busy times, you may be asked to wait for the next available tour.

Please note: due to concert events, this tour will be closed for July, August and the first half of September. It will re-open on September 21, 2026.

Wembley Stadium is a working venue, as a result tour content is subject to change

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For more information visit the Golden Hinde website.

Present your pass at the entrance.

The ship is not currently accessible for wheelchair users or visitors with mobility impairments as there are steep stairs on the ship and low ceilings.

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For more information, visit the QUEENS website.

Show your pass on arrival.

Your pass includes one session of ice-skating. Additional activities cost extra – please check the official website.

For large bookings of 19 or more people, please contact the Events Team at the venue by emailing [email protected]

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For more information, visit the Solve a Mystery website.

Show your pass at the pick-up point inside SNACK STOP.

You’ll be given your mystery and can then make the short walk to the starting point in Trafalgar Square.

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For more information visit the Cartoon Museum website.

Show your pass at the door for entry.

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For more information, visit the Museum of Brands ticket website.

Simply present your pass at the main entrance.

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For more information, please visit the See The Sights Tours website.

The tour starts at Camden Town Station outside the Barclays Bank. The Barclays Bank is opposite the station. The address is 193 Camden High St, NW1 7PJ.

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For more information, please visit the Brit Music Tours website.

Just show your pass and booking confirmation the guide when you arrive.

As part of the tour you will need a Contactless card OR Zone 1 Travelcard OR Oyster Card to make a short bus ride from Baker Street to St Johns Wood.

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For more information, please visit the Florence Nightingale Museum website.

Just show your pass and you're in!

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For more information visit the Wellington Arch website.

Just show your pass at the entrance and you're good to go!

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For more information, visit the Apsley House website.

Show your pass at the entrance.

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For more information visit the Wernher Collection at Ranger’s House website.

Simply show your pass at the attraction entrance.

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For more information, visit the Solve a Mystery website.

Show your pass at the pick-up point (SNACK STOP, 11A Charing Cross Road). You’ll be given your mystery and can then make the short walk to the starting point in St James’s Park.

Only one mystery per group.

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For more information about the attraction please see the official website.

Show your pass and proof of confirmation at the start of the tour.

Arrive at the John Edrich Gate (Oval Underground end) at least 15-minutes before the tour. You will be directed to the Pavilion reception.

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For more information, please visit the London Stadium website.

Your pass can be scanned and validated at the tour desk, which can be found on the lower ground floor of the club’s retail store (located at Turnstile F of the stadium). To reach the store, when approaching the stadium from Stratford Station / Westfield shopping centre, follow the stadium round in a clockwise direction.

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For more information, please visit the London Bicycle Tour Company website.

Simply show your pass at the desk.

A credit or debit card will be required for a deposit on all hire items.

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For more information about the tour please see the London Bicycle Tour Company website.

Show your pass and booking confirmation when you arrive for your pre-booked tour.

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For more information, visit the Tate Modern’s website.  

Show your pass to the ticket desk on arrival, 15 minutes before the start of the Discovery Tour.

Use the Turbine Hall entrance and visit the Ticket Desk on Level 0. The tours start at the meeting point on Level 2 in the Natalie Bell Building. 

Tours are subject to availability.

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For more information, please visit the Unlimited Biking website.

Reservations required. Please bring your valid passes into the Unlimited Biking store any time after opening time to check-in.

All guests must be able to ride a bicycle on their own. No guest under the age of 18 will be given a bike without an adult over the age of 18 present. For eBike upgrades, riders must be at least 14 years old.

Reservations will be available to book 7 days from your desired activity date.

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For more information, please visit the Unlimited Biking website.

Reservations required. Please bring your valid passes into the Unlimited Biking store any time after opening time to check-in.

Children are not recommended on the tour unless they are proficient riders. All guests must be able to ride a bicycle on their own. No guest under the age of 18 will be given a bike without an adult over the age of 18 present. For eBike upgrades, riders must be at least 14 years old.

Reservations will be available to book 7 days from your desired activity date.

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