London Guidebook
The View from The Shard
For more information please visit The View from The Shard website.
Getting in
Show your pass and your pre-booked timeslot entry voucher at the main admissions desk when you arrive.
Hours of Operation
Wednesday–Friday: 11AM–6PM
Saturday: 10AM–9PM
Sunday: 11AM–6PM
Closings & Holidays
Mondays and Tuesdays
Reservations required
You must pre-book your time slot online before visiting. Tickets can only be booked online.
Follow these simple steps to make your booking:
- Follow this link to the specific Go City booking page on The View from The Shard’s website.
You will be unable to book using your pass via the main website. - Select the number of tickets you require.
Remember, each person in your group must have their own pass. - Select your visit date and a timeslot for entry. Your pass must be valid on your chosen visit date.
- Enter your pass numbers, separated with commas and then enter the promo code: GOCITY23
- Finally, enter your details so your entry voucher can be emailed to you.
Once you have your entry voucher, you’ll need to show it at the ticket desk with your valid pass to get in.
Website
Getting there
Address
Railway Approach
London, SE1 9SG
GB
The London Eye
For more information, visit The lastminute.com London Eye website.
Getting in
With your confirmed Go City reservation, make your way to Entrance A, located outside the London Eye - you can’t miss it, it’s a bright pink gazebo. Here, you'll have your pass scanned and validated. Keep your confirmation email handy in case you’re asked to show that as well. Once your pass has been validated, you’ll join the line for security before boarding your pod. Even with a confirmed timeslot, wait times from scanning to boarding can be up to 30 minutes.
Please note!
Important: if you are travelling with children aged 2 to 4, although they won’t have a pass, they will still be charged admission by The London Eye. Tickets can be purchased at the self-service ticket kiosks in The London Eye main ticket office. Please allow extra time to purchase these tickets prior to your booked timeslot.
FAQs
What sights can be seen from the London Eye?
When you take a ride on the London Eye, you’ll have the opportunity to see prominent landmarks such as the Houses of Parliament, Buckingham Palace, the Shard and St Paul’s Cathedral. On clear days, your view may extend as far as Windsor Castle. You’ll also get a bird’s-eye-view of the Tate Modern, SEA LIFE Aquarium, and London’s Southbank area.
What should I know about the lastminute.com London Eye?
The London Eye stands out as the world’s largest cantilevered observation wheel with a height of 135 metres. It was designed by Marks Barfield Architects and opened to the public in 2000. The structure has received more than 85 awards recognizing its achievements in tourism, architecture, and engineering.
Hours of Operation
Opening hours vary. Check the The lastminute.com London Eye website for the most up-to-date hours.
Closings & Holidays
25 December
6 to 19 January 2025 inclusive
Reservations required
You can book your spot up to 15 days in advance on the Go City Reservations Portal. You’ll need your order/pass number(s) and the email you used to purchase.
Website
Getting there
Address
Riverside Building, County Hall, Westminster Bridge Rd, London SE1 7PB, United Kingdom
,
1-Day Hop-On Hop-Off Bus Tour
For more information and details of any impact on Hop-On Hop-Off bus services due to events in Central London please see the Big Bus website.
Getting in
Just show your pass when boarding.
For details of the route, stopping points, and days of operation for Big Bus, please visit bigbustours.com.
A bus tour is a great way to see the top sights around London, however, we advise against using bus tours as a mode of transportation around the city. For more efficient transport - we'd suggest using London's public transport networks.
Wheelchair accessibility
To avoid disappointment, Big Bus will need to confirm in advance whether your wheelchair can be accommodated on board. Please contact them in advance with information about your wheelchair, including an indication of the width and weight of the chair. Please note that mobility scooters cannot be accommodated on board buses due to size and weight.
FAQs
Can I get off and rejoin the bus tour at any stop?
Yes, you can hop on and off at any designated stop throughout the day.
How long does the bus tour take to complete without hopping off?
The complete loop takes approximately two and a half hours, depending on traffic.
Are the bus tours guided?
There is no live commentary but in-seat audio guides are included as part of your experience. They are available in English, French, German, Italian and Spanish.
Are the buses wheelchair accessible?
To avoid disappointment, Big Bus will need to confirm in advance whether your wheelchair can be accommodated on board. Please contact them in advance with information about your wheelchair, including an indication of the width and weight of the chair.
Please note that mobility scooters cannot be accommodated on board buses due to size and weight.
If you have any questions, please contact Big Bus for further information.
What attractions and landmarks can I see on the bus tour?
You will pass by and have the opportunity to hop off at top landmarks such as the Tower of London, Buckingham Palace, and Big Ben.
Hours of Operation
For details of the route, stopping points, and days of operation, please visit the Big Bus website.
Details of any impact to Hop-On Hop-Off bus services as a result of events or activities in Central London can be found on the Big Bus website.
Getting there
Address
Tourist Bus Stop Westminster Bridge Road (eastbound)
London, SE1 7PB
GB
Tower of London
For more information, visit the Tower of London website.
Getting in
Enter via Middle Tower (opposite the Tower shop). Join the 'bought tickets' line and have your pass ready to be scanned by a member of staff. Once validated, you will pass through security/bag check before being admitted through Middle Tower.
Pass customers do not need to book Tower of London tickets in advance but please be aware that at busy times, you may be asked to wait for the next available time slot.
You may need to wait in line to pass through security checks.
Busy tip
The Crown Jewels are a major attraction at the Tower of London. Wait times to view them can be lengthy.
Hours of Operation
January 1 to February 28
Tuesday to Saturday: 9AM to 4:30PM (last recommended admission 3PM)
Sunday to Monday: 10AM to 4:30PM (last recommended admission 3PM)
March 1 to October 26
Tuesday to Saturday: 9AM to 5:30PM (last recommended admission 3.30PM)
Sunday to Monday: 10AM to 5:30PM (last recommended admission 3.30PM)
October 27 to December 31
Tuesday to Saturday: 9AM to 4:30PM (last recommended admission 3PM)
Sunday to Monday: 10AM to 4:30PM (last recommended admission 3PM)
We recommend checking the attraction’s own website for any last-minute operational changes, especially on Mondays and Sundays as these are most subject to change.
Closings & Holidays
December 24, 25, 26
January 1, 2026
Getting there
Address
Middle Tower, Tower of London
London, EC3N 4AE
UK
Westminster Abbey
For more information, please visit the Westminster Abbey website.
Getting in
Enter via the North Green, which runs between the Abbey and Broad Sanctuary. Before entering the Abbey, you will pass through security/bag check. On busy days, it might be necessary to continue queuing after security. Your passes will be scanned and validated at a ticket booth inside the Abbey and you will be issued with a paper ticket as proof of admission.
Pass customers do not need to pre-book but admission to the Abbey is always subject to availability. It’s a very popular attraction and wait times can be long. For the best experience, we recommend visiting in the early afternoon.
FAQs
Where is Westminster Abbey?
The Abbey is located in the heart of the City of Westminster, just west of the similarly impressive Palace of Westminster.
How old is Westminster Abbey?
The Abbey has existed for over 1060 years, making it one of the oldest religious places of worship in England. A church was founded on the site of the Abbey in the 7th Century, and construction of the present church began in 1245, on the orders of King Henry III.
Where is the nave in Westminster Abbey?
The visually stunning nave is at the far western end of the Abbey and has become a place of homage thanks to the numerous graves and memorials of famous people that exist here.
Hours of Operation
Monday to Friday: 9.30AM to 4.30PM (last admission 3.30PM)
Saturday: 9.30AM to 4PM (last admission 3PM)
Sunday: open for worship and prayer only
The Abbey is subject to many changes to its operating hours, for the most accurate information, please visit the Abbey's website. Please note that details of opening times from March 2025 onwards are not currently available.
Closings & Holidays
18 April Good Friday CLOSED
15 April CLOSED between 1PM-2PM
25 April CLOSED
7 May CLOSED
8 May CLOSED
12 June CLOSED
The Abbey is subject to closure for ceremonial events and services, sometimes at short notice, especially in December. Please check the website for up-to-date closure information.
Getting there
Address
20 Deans Yard
Westminster, London, SW1P 3PA
GB
St Paul's Cathedral
For more information, visit the St Paul’s Cathedral website.
Getting in
Entry to the cathedral is through the West Entrance. Security/bag checks are in place before entering. Inside, your pass will be scanned and validated at the admissions desks immediately in front of you.
You do not need to book but please check opening hours before visiting and take your pass with you.
Once inside the Cathedral, access to the Dome Galleries is usually available from 9.30am to 4.15pm (10am to 4.15pm on Wednesdays). Entrance to the Golden Gallery is subject to availability due to capacity controls in operation, and there may be time restrictions in place.
Non-flash photography for personal use inside the cathedral is welcomed outside service times. Filming, tripods, monopods, and selfie sticks are not permitted.
Children must be accompanied and supervised by an adult aged 18 or over in the Dome Galleries.
No bags or items larger than airline hand baggage (45cm x 30cm x 25cm, including handles, wheels, and pockets) may be brought into the cathedral. There is no cloakroom facility.
Please note!
Passholders can enjoy a 10% discount on purchases of £5 and more in the St Paul’s shop.
Hours of Operation
Monday - Tuesday: 8.30AM to 4.30PM (last admission 4PM)
Wednesday: 10AM to 4.30PM (last admission 4PM)
Thursday - Saturday: 8.30AM to 4.30PM (last admission 4PM)
Opening hours may vary when the Cathedral is holding special services or events. Please check the St Paul's Cathedral calendar for details.
The cathedral is only open for worship on Sundays.
Closings & Holidays
Please note the following changes to standard opening times for visiting the cathedral:
18 March: Closes at 4:30PM (last admission 3:15PM)
21 March: Opens at 1PM
28 March: Opens at 1PM
2 April: Closes at 4:30PM (last admission 3:15PM)
17 April: Opens at 12:45PM
18 April (Good Friday): Closed for sightseeing (open for worship & prayer only)
19 April: Closes at 4:30PM (last admission 3PM)
13 May: Closes at 4PM (last admission 2:30PM)
28 May: Closes at 4:30PM (last admission 3:30PM)
Getting there
Address
St. Paul's Cathedral
London, EC4M 8AD
GB
Tower Bridge
For more information, please visit the Tower Bridge website.
Getting in
On the day, after the security/bag check, present your pass at the ticket desk for scanning and validation. Once your ticket has been validated, you will be issued with an entrance ticket. Please retain the ticket to gain admission to the Engine Rooms at the end of your visit.
Shoulder bags and backpacks with maximum dimensions 45 x 35 x 20 cm are allowed. Suitcases, wheeled bags and oversized items will not be allowed in the Bridge.
Busy tip
Tower Bridge is busiest in the afternoon and at the weekend.
Please note!
Your pass will only grant you admission on the day of your reservation.
Groups of 15 people or more, must